Your team is busy. The phone still gets an answer.

No. Your team continues answering during normal availability. AI receives inbound calls only under the agreed closed-hours, busy-line, or no-answer rules. Staff handle clinical judgment, exceptions, and follow-up. Routing and fallback behavior are tested before activation.

It is not configured to diagnose, recommend treatments, or handle emergencies. It can use clinic-approved administrative information—such as hours, services, policies, and booking rules—and route clinical or urgent questions according to the clinic’s written escalation policy.

No blanket compliance claim is made. The clinic and AigenSols must review which data the workflow creates, receives, maintains, or transmits; which vendors are involved; which agreements are required; and which safeguards must be configured. A workflow that will handle ePHI is not activated until those responsibilities are documented.

Outbound calls are not included in this after-hours and overflow offer. Any outbound workflow needs a separate scope and approval. AI-generated voices are treated as artificial or prerecorded voices under federal calling rules; the clinic must confirm applicable consent, identification, opt-out, and other requirements before activation.

Recording is optional and depends on the agreed workflow. If enabled, recording disclosures, consent handling, access, retention, and deletion rules are configured around the clinic’s instructions and applicable jurisdictions before launch.

The working product includes a direct GoHighLevel connection. Other CRMs are reviewed for suitable APIs, webhooks, permissions, and data-handling requirements before compatibility or scope is confirmed in writing.

The general offer covers one clinic location, one inbound AI workflow for closed-hours and overflow calls, one GoHighLevel calendar, approved clinic information, call records, routing and fallback tests, handoff, and 14 days of launch adjustments. If you need a different build, integration-only work, or ongoing management, I prepare a custom quote after the free 15-minute discovery call.

No. Build or integration work can end with a documented handoff and no recurring AigenSols care fee. Your clinic or technical contact then owns monitoring, maintenance, and provider accounts. Optional light care starts at $79/month; wider ongoing management is custom quoted. Operating costs continue under every arrangement.

The quote reflects your practice’s locations, existing systems, call volume, call length, routing, calendars, data requirements, and desired management. Volume affects provider usage and may affect capacity or support needs. Build-only, integration-only, and managed delivery have different responsibilities, so I price the actual work and ongoing service you need.

Yes, subject to a review of your existing setup. I can build the agreed agent for your technical team, integrate a suitable existing agent with approved phone and booking systems, or handle a combined implementation. The proposal defines what I deliver, what you supply, compatibility, testing, and who takes over maintenance.

Yes. Managed delivery is custom quoted by practice, call volume, integrations, and support needs. The agreement defines setup, ongoing monitoring, updates, troubleshooting, support hours, and provider billing. It is a separate service from the limited light-care allowance; no unlimited or round-the-clock support is assumed.

Phone, AI, CRM, hosting, storage, and other provider costs continue after setup. For handoff or light care, your clinic pays providers directly. With managed delivery, the quote specifies direct billing or approved, itemized provider charges through AigenSols. Operating costs are separate from service fees unless explicitly included in writing; setup does not include lifetime hosting or unlimited calls.